We understand that you may wish to bring friends or family with you when you attend your appointment. Please understand that due to our insurance we do not allow anyone but the therapist and client being treated in the treatment room.
This includes children of all ages
While we understand this can be frustrating it is a safety issue for both us and your child. Please ensure you have childcare arranged prior to your appointment, if we have to reschedule on the day you will be liable for the cancellation fee.
Our salon environment is one of tranquillity and relaxation. Please respect all salon guests’ right to privacy and serenity. Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are the salon.
We accept cash and all major credit cards, we do not accept cheques.
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request 24 hrs notice for every other treatment. Permanent makeup 48 hrs.
Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 50% (cancellation/reschedule) of the reserved treatment.
Permanent makeup cancellation: £50 deposit will be charged of a rescheduled/cancelled appointment.
Certain amount of delay can be allowed, but if it's reaches the point that can affect the outcome of the treatment, I have to cancel it and reschedule. In this case, 50% of the cancelled treatment's price will be charged. In case of permanent makeup, it is £50. After it's payed, we can go ahead and book the next appointment